How Much Does Shipping Cost?
Free shipping on orders over $50 or $5.95 shipping if not within the contiguous US (Alaska, Hawaii, Puerto Rico excluded) after any discounts have been applied. Shipping rates are based upon rates provided by the parcel carriers (UPS or USPS) and computed based on your order's weight and the shipment distance. Shipping costs calculations will show up in your review when you are ready to checkout.
What Shipping Methods Are Available?
We ship orders using UPS or USPS shipping carriers with a verified tracking number for online tracking and delivery confirmation.
How Long Will It Take To Get My Package?
For U.S. addresses, our goal is to ship and delivery your placed orders as expedient and economically as possible (2-5 business days) for U.S. destinations. Whereas, International addresses, standard delivery time is 6-10 business days for non-U.S. destinations.
Some of the items I ordered did not arrive with my order. Where are they?
If an item ordered is missing from your order please check your invoice to ensure that missing item is not on backorder or check your email confirmation for possible multiple
tracking numbers.(order may have been sent in multiple packages). Sometimes
larger orders may be packed in more than one box. Although they leave our fulfillment center on the same scheduled shipping day, sometimes one or more boxes gets delayed in the shipping process. The rest is on its way and should be with you in the next few days. If this does not address your issues satisfactorily, please don't hesitate to reach out to us at firstname.lastname@example.org and we'll be glad to assist you.
Do You Add More Products As Time Goes Along?
Yes, new products are added regularly to our product lines as we continue to grow and expand. We also offer monthly specials and other deals.
Is There A Minimum Order?
No, we do not require a minimum order.
How Do I Know That You Received My Order?
Once you have placed your order you will see an order confirmation screen thanking you for your purchase. You will also be sent a confirmation email with the details for your records. This email does not, however, indicate that your order has begun to be processed. If an item you have ordered has sold out, we will let you know the following day.
Why Has My Order Been Cancelled?
The most common reason we for having to cancel an entire order is that a product is not currently in stock and we are unable to provide them in a reasonable timescale. We will always let you know if there is to be a delay or if we have had to cancel an order. Before canceling an order, we'll do our very best to reach out to you to find out as to how you would like to proceed in those instances.
ORDERS AND RETURNS
How Do I Place An Order?
Find the item(s) you wish to order using the Search bar or select a Shop from the navigation box on the left side of the home screen. Add your item(s) to the cart. Review your cart by selecting the Cart icon in the upper-right corner of any Grelix page or select View Cart after adding an item to your cart. From your cart you can edit item quantities, remove items, or save them for a future purchase. When you're satisfied with the items in your cart, select Checkout. It's at Checkout where you will enter and apply your promo code if one is being offered and where shipping costs will be calculated before you click on the 'Continue to payment" button to purchase your items. Keep in mind, we offer FREE Shipping for orders of $50 or more.
Do I Need An Account To Place An order?
No. You can use guest checkout to place your order. However, to get the latest wellness trends, supplement tips, inspirations, special offers, and more, you must register for an account and/or join our newsletter.
How Can I Cancel Or Change My Order?
Yes. However, you must cancel or change your order prior to its shipment. Once the order is shipped, it can no longer be cancelled.
How Do I Track My Order?
Once your order is shipped, you will receive a shipping confirmation email with tracking number and link.
What Payment Methods Are Accepted
We accept all major credit cards (Visa, MasterCard, American Express, and Discover Credit and Debit Cards) and PayPal.
Is Buying On-Line Safe?
You can shop at Grelix secure in the knowledge that your details are safe. To enhance security, we do not hold any card details that you submit to us. You will, therefore, need to enter your card details each time you order with us. This means that your card details are encrypted as soon as you enter them and can only be read by our payment service provider - not by any of Grelix staff members.
Can I Repeat My Last Order?
By logging into the Grelix website and going to 'My Account' (use the tab on the right of the screen) you can view your past orders. Click on the ‘Completed’ box to view. You can then repeat any of your past orders by clicking on the ‘View Order Detail’ and ‘Reorder’ button at the bottom-right of the list of products.
When Will I Get My Refund?
If you have returned items to us, then as soon as we have confirmed that the items are in good condition we will process the refund. Your refund will be processed electronically on the same card that payment was taken from. Refunds for returns are typically processed within three business days upon receiving the returned product.
QUALITY AND SAFETY
How Old Do One Have To Be Take Grelix products?
18 years old or older.
Where are the Grelix products manufactured?
All of Grelix products are manufactured in a FDA Registered/GMP Certified facility with locations in Salt Lake City, Utah and Atlanta, Georgia. This ensures that our products comply with all Food and Drug Administration regulations and requirements for the manufacturing of our supplements. The raw material used in our products is identity tested before production at a minimum and all finished products are submitted to rigorous quality control and assurance processes and procedures prior to being released to our Products. Guaranteeing the quality and safety of every bottle of Grelix product continues to be at the core of our mission and our vision.
What is your return policy?
For information on our Refund Policy, click here, Refund Policy