Refund policy
We want you to be completely satisfied with your purchase. New, unopened items that were purchased can be returned within 30 days of purchase for a full refund minus any shipping fees. We are not responsible for the cost of return shipping.
Payments made with a credit card will be refunded to the card used for your order. Returns made within 31-60 days of purchase will receive store credit except for bulk orders, 10 or more of any given or mixed product items. Returns will not be accepted after 60 days.
Note: Bulk orders of 10 or more of any given or mixed product items are not refundable. We highly recommend that you do a sample order of 10 or less product before buying in bulk quantity.
Any damaged or wrongly-shipped products will be refunded with shipping costs upon being returned to us provided the damaged or wrongly shipped products are returned within 30 days of purchase.
For us to process your return, the product will need to be returned to us unless there are reasonable circumstances why this cannot be done. You can always contact us for any return question at info@grelix.com.