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View compareAt Grelix, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help you optimize your experience.
1. The 30-Day Money-Back Guarantee
You have 30 days from the delivery date to request a return or exchange. Unfortunately, no refunds are offered past this 30-day window.
To be eligible for a return:
· Condition: Items must be unopened, unused, and in pristine condition.
· Packaging: Must be in the original packaging.
· Proof: Valid receipt or proof of purchase is required.
· Hygiene & Safety: Opened or partially consumed products cannot be returned.
2. Return Policy Overview
| Policy Detail | Description |
|---|---|
| TimeFrame | Within 30 days of delivery. |
| Eligibility | Products must be unopened, unused, and in their original packaging. |
| Shipping Costs | Customer pays for change of mind; Grelix covers costs for damaged/defective items. |
| Non-Returnable | Gift cards, perishable/downloadable items, and "Final Sale" products. |
3. How to Initiate a Return
a. Email Support: Reach out to the Grelix Customer Care with your order number and the reason for the return.
b. Await Approval: If approved, you will receive shipping instructions and the return address (or a prepaid label, if eligible).
c. Ship the Item: Securely package your item and send it back.
4. Refunds & Processing
Upon receiving and inspecting your returned item, Grelix will send an email notification regarding your refund status. Approved refunds are credited to the original method of payment within 7 business days.
5. Background & Quality Information
a. Manufacturing: Grelix products are manufactured in a facility, strictly adhering to current Good Manufacturing Practices (cGMPs) and FDA regulations.
b. Brand Ethos: The company formulates its supplements to support mental clarity, physical endurance, and overall performance.
c. Giving Back: Grelix donates a portion of its returns as part of an initiative aimed at eradicating global malnutrition and vitamin deficiencies.
6. Late or Missing Refunds
If you haven't received
your refund yet, take these steps:
a. Check your bank account or credit card statement again.
b. Contact your credit card company or bank; it often takes some time before your refund is officially posted to your account.
c. If you have completed these steps and still have not received your refund, please contact us at info@grelix.com.