Refund Policy

We want you to be satisfied with your purchase. Our 100% satisfaction guarantee on every product we carry is something you can count on. 

To accomplish this goal, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it and opened/unopened. You will need the receipt or proof of purchase for all returns. Outside of this 30 days’ time-period, all products will be ineligible for a return.

To start a return, you can contact us at info@grelix.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@grelix.com.

Unfortunately, gift cards are non-refundable.

What to do if your items arrive damaged or defective by the shipping carrier?

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

How long will it take to receive a credit from my return?

We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.