We want you to be satisfied with your purchase. 100% satisfaction guaranteed is what we hope to achieve. All 48 continental U.S orders are eligible for a return. New, unopened items that were purchased through grelix.com can be returned within 30 days of purchase for a full refund or exchange. We are not responsible for the cost of return shipping. Payments made with a credit card will be refunded to the card used for your order. Returns will not be accepted after 30 days.
Damaged and wrongly shipped items may be requested to be returned to us within 30 days at no cost to the purchaser unless there are reasonable circumstances why this cannot be done.
An order is eligible for a full product price refund if the carrier tracking shows the item shipped by us was damaged in transit. If tracking shows that the item was successfully delivered, we will need proof of damage from you. We will need to receive photos that clearly display the reported damage as well as the photos of the container that it arrived in with all its contents.
We will need to verify this as soon as possible so we can assist you. Please contact our Customer Service team at firstname.lastname@example.org within 30 days of your purchase and we’ll either give you a full refund or in-store credit equal to the value of your product. Be sure to reference your order number, and briefly explain the faulty item issue.
We go to great lengths to ensure that your order is correct, properly packaged, and well protected. Nevertheless, damage sometimes occurs during delivery. If our customer support team receives clear proof that the delivered item (s) were due to a fault on our end - we will be able to issue a full refund on the product (s).