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View compareAt Grelix, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help you optimize your experience. Please be aware that, unless prohibited by applicable law or expressly approved by Grelix in writing, the following non-refundable charges may be deducted from your
refund:
- Original Shipping Charges: Any original shipping costs paid at checkout, including any expedited shipping charges and any package-protection or handling charges.
- Promotional Discounts: The value of any promotional codes, discounts, or promotional benefits applied to the original order, and the value of any opened or unsealed products.
- Return Postage: Return shipping charges incurred to ship the item back, and any other non-refundable charge disclosed at checkout or in this Returns Policy.
🌟1. 30-Day Return Policy for Eligible Unopened Products. You have 30 days after delivery to request a return or exchange. This is a limited return policy: refunds are available only for eligible products returned within 30 days after delivery, which generally must be unopened and unused with all seals intact, and original shipping charges, return postage, discounts, and opened or unsealed products may be non-refundable.
Unfortunately, no refunds are offered past this 30-day window.
To be eligible for a return:
- Condition: Items must be unopened, unused, in pristine condition, with all seals intact.
- Packaging: Must be in the original packaging.
- Proof: Valid receipt or proof of purchase is required. Grelix may reject any return that is opened, used, altered, damaged after delivery, missing original packaging or seals, lacking valid proof of purchase, or submitted after the 30-day period. Because our products are dietary supplements, opened, used, or unsealed items are non-returnable for hygiene, tamper-seal, and safety-integrity reasons.
- Opened Products: When a customer returns a multi-item order where some seals are broken, the refund will be prorated based on the ratio of unopened or sealed bottles. We will deduct the cost of any opened seals from the total order value, then refund the remainder.
For example: If a customer orders 10 bottles for $100 ($10 each) and opens 3 seals:
Unopened and Sealed (Refundable): 7 bottles \(\times \) $10 = $70
Opened or Unsealed (Non-Refundable): 3 bottles \(\times \) $10 = $30
Refund Total: $70 partial refund
Shipping Fees
- Original Shipping: Original shipping costs are non-refundable.
- Return Shipping: Customers are responsible for paying all return postage costs unless the products arrive damaged in transit to the customer. If a product arrives damaged in transit or appears defective, you must notify Grelix within [notice_period] days after delivery and provide your order number, photographs of the package and product, the shipping label, and a description of the issue. Grelix may require return of the product or other reasonable documentation before issuing a replacement, credit, or refund. Failure to provide requested documentation may delay or prevent resolution.
2. Return Policy Overview
| Policy Detail | Description |
|---|---|
| TimeFrame | Within 30 days of delivery. |
| Eligibility | Products must be unopened, unused, in theiroriginal packaging with all seals intact, and accompanied by valid proof ofpurchase.[1]Â Â [1]Per compliance memorandum Article 3.III.A: eligibility restated torequire intact seals and valid proof of purchase for consistency with therevised return-eligibility language. |
| Shipping Costs | Customer pays return postage for change-of-mindreturns; Grelix covers return costs for damaged/defective items; originalshipping charges are non-refundable.[1]Â Â [1]Per compliance memorandum Article 3.III.C and Article 5: returnpostage is the customer's responsibility for change-of-mind returns whileoriginal shipping is non-refundable. |
| Non-Returnable | Gift cards, perishable/downloadable items,"Final Sale" products, and any opened, unsealed, ortamper-compromised supplements, which are non-returnable for hygiene and safetyreasons.[1]Â Â [1]Per compliance memorandum Article 3.II.D: opened, unsealed, ortamper-compromised supplements added as non-returnable on the hygiene,tamper-seal, and safety-integrity rationale. |
| Authorization | Gift cards, perishable/downloadable items,"Final Sale" products, and any opened, unsealed, ortamper-compromised supplements, which are non-returnable for hygiene and safetyreasons.[1] A returnauthorization is required. Contact Grelix Customer Care with your order numberbefore returning any product; unauthorized returns, or returns sent withoutauthorization or to an incorrect address, may be rejected or delayed. [1] |
 3.     Here are the step-by-step instructions to ensure a smooth return process:
Step 1: Email Support: Reach out to the Grelix Customer Care with your order number and the reason for the return.Contact Grelix Customer Care with your order number, delivery date, product name, quantity, and reason for the return.
Step 2: Await Approval: If approved, you will receive shipping instructions and the return address (or a prepaid label, if eligible).If Grelix approves the return, Grelix will provide return instructions and, if applicable, a return authorization number, along with the return address (or a prepaid label, if eligible).
Step 3: Ship the Item: Securely package your item and send it back.Securely package your item and send it back. Grelix may reject or delay processing of returns that are unauthorized, sent to the wrong address, submitted without an order number or return authorization, postmarked or shipped after the approved return period, inadequately packaged, or received in a condition that prevents resale or safe inspection.
4. Refunds & Processing
Upon receiving and inspecting your returned item, Grelix will send an email notification regarding your refund status. Approved refunds will be issued to the original method of payment. Grelix will submit approved refunds within 7 business days after inspection, but the date on which funds appear in your account depends on your bank, card issuer, payment network, or payment processor. Grelix is not responsible for delays caused by any financial institution, card issuer, payment network, or payment processor after Grelix submits the refund.
Payment Disputes and Chargebacks. If you believe an order, payment, delivery, or refund is incorrect, you agree to contact Grelix before initiating a chargeback, payment reversal, or other payment dispute, so that Grelix has a reasonable opportunity to investigate and resolve the issue. You authorize Grelix to provide your payment provider, card issuer, payment network, bank, shipping carrier, fraud-prevention vendor, and other relevant parties with order records, checkout acceptance records, delivery records, communications, and refund records reasonably necessary to respond to or resolve any payment dispute. Nothing in this section limits any non-waivable rights you may have under applicable law.
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5. Background & Quality Information
Here is a breakdown of our manufacturing standards, brand ethos, and giving back philosophy:
- Manufacturing Standards: Grelix products are manufactured in a facility, strictly adhering to current Good Manufacturing Practices (cGMPs) and FDA regulations.
- Brand Ethos: The company formulates its supplements to support mental clarity, physical endurance, and overall performance.
- Giving Back: Grelix donates a portion of its returns as part of an initiative aimed at eradicating global malnutrition and vitamin deficiencies.
6. Late or Missing Refunds
If you haven't received your refund yet, take these steps:
Step 1: Check your bank account or credit card statement again.
Step 2: Contact your credit card company or bank. The date on which funds appear in your account depends on your bank, card issuer, or payment network, and posting often takes additional time after Grelix has submitted your refund.
Step 3: If you have completed these steps and still have not received your refund, please contact us at