SHOPPING INFORMATION
How Much Does Shipping Cost?
For more information, click here on our Shipping Policy for the details.
What Shipping Methods Are Available?
We ship orders using UPS and USPS shipping carriers with a verified tracking number for online tracking and delivery confirmation.
How Long Will It Take To Get My Package?
We make every effort to ship your order within 24 to 48 hours of order placement if all items are in stock. If any items are on backorder, we will ship them as soon as they are back in stock.
Some of the items I ordered did not arrive with my order. Where are they?
Sometimes larger orders may be packed in more than one box. Although they leave our fulfillment center on the same scheduled shipping day, sometimes one or more boxes gets delayed in the shipping process. The rest is on its way and should be with you in the next few days. If this does not address your issues satisfactorily, please don't hesitate to reach out to us at info@grelix.com and we'll be glad to assist you.
GENERAL INFORMATION
Do You Add More Products As Time Goes Along?
Yes, new products are added regularly to our product lines as we continue to grow and expand. We also offer monthly specials and other deals.
Is There A Minimum Order?
No, we do not require a minimum order.
How Do I Know That You Received My Order?
Once you have placed your order you will see an order confirmation screen thanking you for your purchase. You will also be sent a confirmation email with the details for your records along with your tracking information.
Why Has My Order Been Cancelled?
The most common reason we for having to cancel an entire order is that a product is not currently in stock and we are unable to provide them in a reasonable timescale. We will always let you know if there is to be a delay or if we have had to cancel an order. Before canceling an order, we'll do our very best to reach out to you to find out as to how you would like to proceed in those instances.
ORDERS AND RETURNS
How Do I Place An Order?
For more information as to how to place an order, click here on Ordering Online for details.
Do I Need An Account To Place An order?
No. You can use guest checkout to place your order. However, to get the latest wellness trends, supplement tips, inspirations, special offers, and more, you must register for an account and/or join our newsletter.
How Can I Cancel Or Change My Order?
We work hard to get your orders processed as quickly as possible. Due to the speed of most of our shipments, we are not able to make any changes once the order has been shipped usually within 24 to 48 hours of the placement of your order.
How Do I Track My Order?
Once your order is shipped, you will receive a shipping confirmation email with tracking number and link.
PAYMENT AND MORE ORDER INFORMATION
What Payment Methods Are Accepted
We accept all major credit cards (Visa, MasterCard, American Express, Discover Credit), Debit Cards, PayPal, and Afterpay.
Is Buying On-Line Safe?
We have special technology called Secure Socket Layer (SSL) to prevent unauthorized people from intercepting your credit card information. Please read about credit card security to learn other ways to make your shopping experience more secure.
Can I Repeat My Last Order?
Yes. By logging into the Grelix Xtreme Wellness website and going to 'My Account' (use the tab on the right of the screen) you can view your past orders. Click on the ‘Completed’ box to view. You can then repeat any of your past orders by clicking on the ‘View Order Detail’ and ‘Reorder’ button at the bottom-right of the list of products.
When Will I Get My Refund?
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
How will I know my order is processed?
When your order is processed, you will be sent an order confirmation email with a link to track your order. You can always view the status of an order by going to “My Orders” when you login to your account.
What should I do if having problems placing my order?
If you are having trouble placing your order, you may want to use a different device or browser, as that usually resolves the issue immediately. Please also keep in mind that we are unable to accept orders by phone.
What if I did not receive an order confirmation for my order?
We send an order confirmation email out as soon as your order is placed. Your order confirmation email will come from info@grelix.com Sometimes confirmation emails are caught in spam or junk folders, so be sure to check there first! If it isn't there, check the status by going to My Orders. If you're still having difficulties, contact an Grelix Xtreme Wellness customer service rep. at: info@grelix.com and we'll be happy to confirm your order and resend the confirmation email.
What if I received the wrong item?
Please contact customer service at info@grelix.com.
When will my order ship?
We ship within 24 to 48 business hours and provide a USP or USPS tracking number.
How long will it take for order to arrive?
It typically takes 2-5 (USPS Standard) days and 1-3 (USPS Priority) days in the USA and 6-14 for International once the order has shipped.
QUALITY AND SAFETY
How Old Do One Have To Be Take Grelix products?
18 years old or older.
Where are the Grelix products manufactured?
Our products are manufactured in Utah, United States. All of our supplements are manufactured under Good Manufacturing Practice requirements (21CFR Part 111, cGMP in Manufacturing, Packaging, Labeling or Holding Operations for Dietary Supplements) and are regularly audited to ensure that they are meeting our high quality standards. This ensures that our products comply with all Food and Drug Administration regulations and requirements for the manufacturing of our supplements.
What is your return policy?
For more information, click here on our Refund Policy for the details.