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At Grelix, we stand behind the quality of our products. If you are not completely satisfied with your purchase, we are here to help you optimize your experience. Please be aware that the following amounts will be deducted from your refund:

• Original Shipping Fees: Any shipping costs paid at checkout.
• Applied Discounts: The value of any promotional codes used on the original order.
• Return Postage: Costs incurred to ship the item back

🌟 1. The 30-Day Money-Back Guarantee. You have 30 days from the delivery date to request a return or exchange. Unfortunately, no refunds are offered past this 30-day window.

To be eligible for a return:

• Condition: Items must be unopened, unused, and in pristine condition.
• Packaging: Must be in the original packaging.
• Proof: Valid receipt or proof of purchase is required.
• Opened Products: When a customer returns a multi-item order where some seals are broken, the refund will be prorated based on the ratio of unopened or sealed bottles. We will deduct the cost of any opened seals from the total order value, then refund the remainder.

For example: If a customer orders 10 bottles for $100 ($10 each) and opens 3 seals:
Unopened (Refundable): 7 bottles \(\times \) $10 = $70
Opened (Non-Refundable): 3 bottles \(\times \) $10 = $30
Refund Total: $70 partial refund

• Shipping Fees
  Original Shipping: Original shipping costs are non-refundable.
  Return Shipping: Customers are responsible for paying all return postage costs unless the products arrive damaged in transit to the customer.
  

2.  Return Policy Overview

3.  Here are the step-by-step instructions to ensure a smooth return process:

Step 1: Email Support: Reach out to the Grelix Customer Care with your order number and the reason for the return.

Step 2: Await Approval: If approved, you will receive shipping instructions and the return address (or a prepaid label, if eligible).

Step 3: Ship the Item: Securely package your item and send it back. 

4. Refunds & Processing

Upon receiving and inspecting your returned item, Grelix will send an email notification regarding your refund status. Approved refunds are credited to the original method of payment within 7 business days. 

5. Background & Quality Information

Here is a breakdown of our manufacturing standards, brand ethos, and giving back philosophy:

• Manufacturing Standards: Grelix products are manufactured in a facility, strictly adhering to current Good Manufacturing Practices (cGMPs) and FDA regulations. 
• Brand Ethos: The company formulates its supplements to support mental clarity, physical endurance, and overall performance. 
• Giving Back: Grelix donates a portion of its returns as part of an initiative aimed at eradicating global malnutrition and vitamin deficiencies. 

6. Late or Missing Refunds

If you haven't received your refund yet, take these steps:

Step 1: Check your bank account or credit card statement again.

Step 2: Contact your credit card company or bank; it often takes some time before your refund is officially posted to your account.

Step 3: If you have completed these steps and still have not received your refund, please contact us at info@grelix.com.