SHIPPING & DELIVERY POLICY

Welcome to Grelix Xtreme Wellness. We are dedicated to delivering your health and wellness products quickly and safely. This document outlines our shipping procedures, timeframes, and policies for both domestic (US) and international orders.

1. Domestic Shipping (United States)

We ship to all 50 states, Washington D.C., and US territories.

Shipping Methods & Delivery Times

• Standard Shipping: 3 to 7 business days.
• Express Shipping: 1 to 2 business days.

Shipping Carriers 

USPS, UPS, FEDEX, and DHL

Shipping Rates

• Orders over $75: Free Standard Shipping.
• Orders under $75: Flat rate calculated at checkout based on package weight and destination.

Damaged and/or Wrong Items

If your order arrived damaged or incorrect, contact customer service within 3 business days of delivery. Keep all original packaging and items, as you will need them to verify the issue and process a refund or replacement.

Step-by-Step Resolution Process

1. Do not discard anything: Keep the damaged product, the original shipping box, and the packing slip.

2. Document the items: Take clear, well-lit photos of the damaged product and the packaging.

3. Leave incorrect items unopened: If you received the wrong product, do not open or use it.

4. Contact Customer Service: Reach out immediately (must be within 3 business days of delivery) to notify them of the issue and request a full refund or exchange contact us at info@grelix.com. You will likely be asked to provide your photographic proof.

2. International Shipping

We proudly ship Grelix Xtreme Wellness products to select countries worldwide. 

Eligible Destinations

Canada, the United Kingdom, the European Union, and Australia.

Delivery Timeline

• Standard International: 7 to 14 business days.
• Priority International: 4 to 7 business days.
• Rates: Real-time carrier rates are calculated automatically during checkout

Note: Delivery times may vary depending on local customs processing.

International Customs, Duties, and Taxes

• DDU (Delivered Duty Unpaid): International orders may face import taxes, customs duties, and fees levied by the destination country.
• Responsibility: The recipient must pay all local import duties and taxes.
• Delays: Grelix Xtreme Wellness is not responsible for customs clearance delays.
• Refused Package:  If you or your destination country refuse a package for any reason, any return shipping charges or processing fees imposed by the carrier will be deducted from your final refund. Please note that original shipping costs are entirely non-refundable.
• Abandoned Packages: Any orders abandoned by you, the shipping carrier, or your destination country will not be eligible for a refund. Packages may be marked as abandoned for reasons including, but not limited to: 
• Lack of required import permits or prescriptions
• Refusal to pay duties, taxes, or broker fees
• The item being legally banned or restricted by your county
• Payment: All customs clearance fees are the sole responsibility of the customer. Grelix Xtreme Wellness has no control over these charges.
  

3. Order Processing Time

Daily Cutoff: Orders placed before 1:00 PM EST ship the same business day.

Standard Processing: Orders placed after 1:00 PM EST ship the next business day.

Weekends/Holidays: We do not process or ship orders on weekends or US federal holidays. (Then it's the following Monday when orders are shipped)

4. Tracking & Delivery

• Tracking Number: You will receive a shipping confirmation email with a tracking link once your order leaves our warehouse.
• Delivery Issues: If your tracking information shows "delivered" but you cannot find your package, please contact our support team within 48 hours.

5. Restrictions & Regulatory Compliance

• Product Compliance: Wellness products and supplements are subject to varying local laws.
• Customer Responsibility: Please check your local customs website to ensure your ordered products are legal for import into your country.
• Seized Items: Grelix Xtreme Wellness is not responsible for items confiscated or delayed by customs officials.